Sales Philosophy
At Ocean Quest, our sales philosophy is to provide customers with superior knowledge and service to ensure that they get the best equipment possible to fit their needs and budget. Our goal isn’t simply to make the sale, we want to make sure that every customer and student is satisfied with the equipment and service they receive from our facility. We want to be known to be the best and we work hard to maintain that reputation.
Free Shipping!
Unless otherwise stated, all items purchased online our available for free shipping in Canada and US.
Personal Attention
Our customers receive personal attention from Ocean Quest staff to ensure they are educated on a variety of equipment in order to meet their specific diving needs. Purchases are supported with the highest level of customer service. Whether you are purchasing in store or online, our staff are here to answer your questions and assist you with your purchase.
All Equipment Leaves Ocean Quest “Dive Ready”
At Ocean Quest, we pay attention to the small details. We will make sure that you receive your scuba equipment dive ready so you can begin to use it as soon as you receive it. When appropriate, we will give you suggestions on how to configure your scuba equipment to make make your it more streamlined and more effective while diving. All equipment will leave Ocean Quest assembled and set up the same way we dive. This means regulator packages will be assembled and tested, backplates and wings will be assembled and adjusted and clips are added when needed just to give you a few examples. We take pride in the personal attention and advise we provide on all purchases at Ocean Quest and provide our “dive ready” service at no charge for all of our customers.
Suppliers
Ocean Quest chooses equipment suppliers who can provide a variety of equipment selection that is affordable, practical and is supported with good customer service.
We Dive
All of our staff, including the owners Greg and Deirdre, dive and teach actively. This means we are current with equipment trends and will offer good advice to our customers. We dive what we sell. You will not find any equipment at Ocean Quest that we do not feel will meet your needs. We have used most every piece of equipment we stock to give it our stamp of approval. If it doesn't meet our expectations, we won't sell it at Ocean Quest.
Risk Free Purchasing
Our number one goal is to make sure our customers are happy. We are confident with our approach to equipment sales and customer satisfaction. If you are not satisfied with your purchase, or the advice you receive from our staff, we will gladly exchange or refund your equipment to meet your needs.
Competitive Pricing
At Ocean Quest, we are committed to offering fair and competitive pricing. Our loyalty to our distributers is rewarded by good pricing which allows us to pass on better discounts on to our customers. Ocean Quest is consistently the largest dealer of Aqualung, Apeks, Oxycheq and many other products in Greater Vancouver. Contact Ocean Quest staff for more details.